Association in Fort Myers | Our Client’s Story
- Fort Myers, FL
- 328 homes
- Envera customer since 2007
A community in Fort Myers that was built in 2006 and turned over from the developer to the community in 2007. At that time, the community did not have complete gates or overall security systems in place. There was only a night patrol that had been put in place by the developer.
Being a new community in ’06-‘07, the association faced financial troubles because of the down-turn in the economy. This created several obstacles for the community, including finishing the gates and the cost of security. There were also growing concerns and problems with vandalism, break-ins, and unauthorized cars staying overnight.
- Extend patrol hours – With night patrols already in place, the board discussed extending the service. However, an extension of the services did not seem cost effective, so the community decided to continue the limited patrols at night.
- Hire an onsite guard – With night patrols already in place, the board discussed extending the service. However, an extension of the services did not seem cost effective, so the community decided to continue the limited patrols at night.
- Envera Systems Virtual Guard Technology – Envera Systems offered a Virtual Gate Guard for the guest entry lane, as well as a preventative camera surveillance security systems to monitor community amenities.
The community had Envera Systems install these security systems in the community while keeping the limited, roving patrols overnight:
- Virtual Gate Guard System
- MyEnvera Resident Portal for registering guests
- Active Video Surveillance at the pool
The Virtual Gate Guard was installed at the front gate to verify each visitor that tries to enter the community. When a guest arrives, a Virtual Gate Guard is expected to greet them. The guest will tell the guard his/her name and who he/she is going to visit. The Virtual Guard will check the list of approved guests for that resident, and open the gate if the visitor matches. If the guest is not on the resident’s list, the Virtual Guard will call that resident to confirm if the guest is allowed into the community. This system keeps record of every visitor transaction, and it gives the community the resources to look up specific vehicles and time periods should a problem ever occur.
Residents living in the community have access to Envera’s website portal and app called MyEnvera. This allows residents to register their own guests, and look at their visitor history. They have the options of registering visitors as permanent or temporary, or they can deny entry to certain guests as well. MyEnvera also gives residents quick access to important community contacts.
Active Video Surveillance was installed at the community pool to monitor the area after hours. This system includes one-way video, two-way audio, and video analytics to alert the virtual guards when someone trespasses. The Virtual Guard is expected to communicate with the trespassers, ask them to leave, and contact authorities or property officials if necessary.
Since installing Envera Systems’ security systems in 2007, the community has had a secure gate system and reliable monitoring at the pool. Barry F., the board president, says, “We find we have significantly enhanced security without the price of a manned guard house.” He also says the community has had several situations of gate damage or intruders. On those occasions, Envera has assisted by reviewing recordings and pulling license plate numbers for the association to find the culprits. This helps the community recoup damage costs.
“We find we have significantly enhanced security without the price of a manned guard house” – Barry F, Board President
When the board first had the Active Video Surveillance installed at the pool, the community thought Envera’s live contact with trespassers via speakers would be sufficient in making them leave after hours. Ike E., the former president, says, “This continues today and appears to be beneficial.” The community has noticed that most people will leave after the voice-downs, but if they refuse, Envera calls the authorities. Barry says, “This has reduced problems at the pool at a minimal expense.”
Overall, Barry says that the community’s experience with Envera has been “very positive.” As equipment has become outdated or in need of an upgrade, Barry says that Envera has been very proactive in assisting with the adjustments and enhancements to keep the security systems efficient and effective.
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