Frequently Asked Questions
MyEnvera
The MyEnvera web portal and app includes a section (menu item) called Visitors. There is a blue button that say ‘Add Visitor.’ In the app, you will select the icon with one figure and a plus sign in the bottom, right corner while in the Visitors section of your account. For further assistance, please view our MyEnvera tutorial videos.
You can request your username, reset your password, and change your PIN at MyEnvera.com or with the app. If you have any issues, you can email myenvera@enverasystems.com for assistance. Please keep in mind, a username cannot be created for security purposes. Envera must have confirmation from an authorized community contact that you are a resident/renter within an Envera-secured community.
Yes, household members can all use the app if they have access to their household login information.
There is only one login per household, with the exception of tenants who have a separate login.
No. Any guest lists that a resident may have in a community’s existing system (before transitioning to Envera) will not transfer over to MyEnvera. Residents need to add guests to their MyEnvera account to ensure their authorized visitors can easily enter the community.
When adding this household specific vendor to your visitor list, simply enter the company name in the Company Name field.
On your Visitor List, create a Temporary visitor with “Admit All” as the Last Name and the type of party as the First Name. For example, “Admit All, Birthday Party.” Don’t forget to schedule the date and timeframe of your event using the Schedule button.
You can add two phone numbers to your main Profile, and we encourage you to list those where the chance of us reaching you is most favorable. You can also add phone number for specific household members, if needed. Envera’s agents are restricted to attempting only two phone numbers for visitor verification.
You can simply not add a phone number for your child/teenager, or you can add your phone number for their Household Member profile. Either way, when a visitor comes to the entrance stating they are there to see your child/teenager and they are not on your visitor list, we will contact you at the number(s) listed on your account.
Tenants receive their own MyEnvera account, separate from a homeowner’s. New tenants must complete a registration form and submit it to the property manager/community staff.
General
Envera has a team dedicated to standard maintenance and emergency repairs. We can’t do our job effectively if your equipment is not working properly. We will inform you of any issues we find, as well as timelines for repairs and service. We also offer a Service & Maintenance Plan to help communities budget for unexpected maintenance. Our standard repair and maintenance rates can be found here.
Envera installs, implements, monitors, and services all customers in-house without using third parties. Occasionally, additional professionals are needed for concrete work, boring, servicing on barrier gates, or wholesale alarm monitoring implementations.
The original company was founded in 1996. It was rebranded “Envera Systems” in 2007 to reflect our focus on community and access control security. Envera is derived to mean “enter with truth” or “enter with verification.”
Envera’s Central Station operates 24 hours a day, 7 days a week, 365 days a year, including holidays. Envera’s Resident Services are available seven days a week between 8:00am and 6:00pm EST. Account Services are available five days a week between 9:00am and 6:00pm. The Service department is available seven days a week between 7:00am and 10:00pm. Emergency service is also available when needed.
Envera operates in over 30 counties in Florida and several counties in Texas. We secure hundreds of communities in both states. We would put the exact number, but our web team would have to keep changing it since we are growing so rapidly.
Each community has unique security needs, and Envera customizes its solutions to each community. To learn more about how to get a FREE security analysis for your community, contact Envera at 855-936-8372, or CLICK HERE.
Virtual Gate Guard
Residents may have to use a Virtual Gate Guard kiosk for entry if they are using a rental car or arriving in a taxi, Uber, or Lyft. If the community uses driver’s license recognition, the resident will insert his/her ID into the scanner for verification. Communities without driver’s license recognition will require a resident to provide their name, address, and/or PIN.
Every visitor must be processed by a Virtual Guard on their visit at a community with a Virtual Gate Guard. If the guest is listed in MyEnvera as permanent or temporary, the system will associate the vehicle’s license plate or the guest’s driver’s license with the visitor record. Both Automatic License Plate Recognition and Automatic Driver’s License Recognition use optical character recognition to turn the license plate image or driver’s license image into data. When the same guest returns to the community, an image of the license plate or driver’s license will be captured and cross-referenced with approved visitor records. If a match is found, the guest is automatically verified and granted entry.
Envera’s MyEnvera web portal and smartphone app can be used by residents to register permanent, temporary, and one-time guests. MyEnvera provides residents of Envera-secured communities’ access to edit their approved guest lists and profile information, with access to important community contacts. MyEnvera is the easiest and fastest way for residents to make changes to their guest list and more.
Envera’s Automatic Driver’s License solution does not swipe a license’s magnetic strip when it is inserted into the Kiosk. Instead, an ATM-style card scanner captures an image of the front of the identification card. This image is then cross-referenced with a community’s approved visitor list. Read more about this system and keeping personal information secure in this article. You can also read Envera’s privacy policy in relation to the visitor verification process here.
Each community can create their own Community List of vendors and services allowed into the community. The authorized community contact(s) can set whether or not the vendor is always allowed in (ex: deliveries) or only during certain days and times (ex: lawn care – Monday through Friday).
Envera’s virtual agents will do whatever is instructed by the community’s post orders, just as an onsite security guard would do.
Every second counts in an emergency. This is one of the great things about Envera’s Virtual Gate Guard. The second the Envera agent sees an emergency responder, they automatically open the gate for them thereby cutting down the response time to get to the needed residence. In many municipalities, the fire and police departments also have a special device that allows them to instantly open the gate on their own when responding to a call.
Video Surveillance
Dummy cameras are never a good idea because they create potential liability for the association. When owner, renters, and visitors see dummy cameras, they often believe the premises are being monitored, and they are reasonably safe. If a serious crime takes place, it is very likely that the association will be named as a defendant, in which case it will have no video footage of actual events. It is far better for the association to invest in real cameras and video surveillance systems in order to both deter crime and effectively handle such incidents. You can read more information in this article.
Access Control
The database for our Resident Vehicle Access Control Security System is stored locally inside access control modules. The system uses the Internet to receive updates from Envera or the property manager. If the Internet is down, the system will operate normally, but it will not receive updates until the Internet connection is restored.
Residents of Envera-secured communities should contact their property manager or association to obtain new/additional access credentials. This includes vehicle stickers, fobs, cards, etc.