Open Position: Contact Center Manager

LOCATION: SARASOTA, FL

APPLY NOW!

 

THE JOB:

This is a fast growing, fast-paced contact center that is open 24/7 365. Qualified individuals will have experience in Contact Center Technology, Security Central Station or Contact Center Management, be customer service and team driven and flexible with schedule. Weekends mandatory. (*must be able to work Saturday and Sunday)

RESPONSIBILITES:

  • Management
    • Scheduling
    • Forecasting
    • Performance Management Process
      • ensure policies and processes are adhered to
    • Mentoring/coaching supervisors
    • Hiring Process
    • Escalation point for customer and internal issues
  • Planning/Project Management
    • Develop, plan and implement processes
  • Administration
    • Payroll processing
    • Reporting

MINIMUM EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree
  • 3 – 5 years supervisory experience in a contact center or central station
  • Knowledge of contact center technologies and best practices

PREFERRED SKILLS:

  • Excellent Customer Service
  • Problem Solving
  • Conflict Resolution
  • Advanced MS Office
  • Workforce Management (Monet)
  • Salesforce.com
  • Communication systems
  • Video Alarm monitoring (Immix)
  • Security systems

WHAT WE OFFER:

  • Paid Holiday Days
  • Group Healthcare Plan, Medical, Vision and Life Insurance after 30 days
  • 401k with matching company contributions after 90 days
  • Flexible Spending Account
  • Discount Programs
  • Paid Time Off
  • Company Training
  • Career Advancement Opportunities

PROCESS TO APPLY:

  • Click on the APPLY NOW button on this page
  • Submit resume using the email address provided
  • Once submitted, you will receive a reply that you have successfully submitted your resume
  • Envera will review your resume
APPLY NOW!